Support & FAQ

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Proper Earplug Insertion

Ensuring your earplugs are inserted properly is imperative for ensuring they work the way they are supposed to. If they are not inserted properly, you will not have the full sound blocking you should and it could compromise the integrity of the plugs.

For information on how to properly insert the plugs into your ears, please watch this video and/or click the button below to see a step-by-step tutorial on how to do it.

Frequently Asked Questions (FAQ)

My earplugs hurt / don’t fit right / don’t work. What should I do?
  • First, make sure the earplugs are in the correct ear. The ear canal’s shape can be very different, even between the left and right ear on the same person. Generally the earplug for the right ear has an “Indicator Dot”, as shown in the picture.
  • So, you have your earplug in the correct ear but the problem continues? Next, make sure that the earplugs are inserted and seated correctly. Watch the instructional video and view our earplug use walkthrough above.
  • If your earplugs are in the correct ear and are inserted and seated correctly Contact Hearing Protection Services. We will do everything we can to make sure the problem is resolved.
Indicator Dot
Shown: “Indicator Dot”
My earplugs itch. What do I do?
  • If you have a solid earplug (one without a filter) then all you have to do is soak them in white vinegar for 5 minutes and then wipe them dry. The vinegar changes the pH of the silicone.
  • If you have filtered earplugs, then using a cotton swap or a make-up pad wipe the earplug with white vinegar for a full 5 minutes. It is very important that you DO NOT get the filter wet!
  • If the itching persists, Contact us.
Why should I use Hearing protection?

Because a single strong noise exposure of the right volume or type can cause hearing loss, and once your hearing is damaged it’s damaged for life.

What is the difference between Custom Earplugs and Non-Customs?

Custom earplugs are molded to fit perfectly into the ear of their owner, non-custom earplugs are mass produced and only fit the general shape of the human ear. Blocking sound is a lot like blocking water, a single leak can cause damage so fit matters.

What are custom earplugs used for?

Noise protection, Shooting, motorcycle riding, loud work environments (Construction, Manufacturing, etc.), sleeping, and swimming just to name a few.

Will my Insurance or my Job pay for custom earplugs?

Some employers will cover the cost fully or partly, though insurance often will not cover it. Some FSAs will cover it in fill or in part.

Where can I get Custom Earplugs?

Custom earplugs are best provided by Audiologists or Trained Hearing Protection Specialists.

Can my doctor prescribe Custom earplugs?

Yes, however when they recommend Hearing Protection it’s usually not this type except in special circumstances.

How do you make custom earplugs?

We use medical grade silicone to obtain an impression of the individual’s ear canal. That imprint will either be finished on site or sent to a lab.

Can I make custom earplugs myself? Why?

Yes, but unfortunately the results will not be anything close to having the impression taken and finished by a trained professional. Remember, blocking sound is like blocking water; even a small leak can lead to damage so fit matters.

How do I know which type of Custom earplug I need?

A trained Hearing Specialist or Audiologist can help you determine which type or style of Hearing Protection is best suited for you and your individual needs.

I don’t live near you, how can I get Custom Earplugs?

An online search for Custom Molded Hearing Protection will find a Provider in your area.

Can I buy custom earplugs for a friend? / Do you sell gift certificates?

The gift of Hearing Protection is a thoughtful one indeed. To help with that we do sell Gift Certificates, though the person who the Earplugs are for needs to be present when to be fitted.

Can I pay for my Ear Plugs with my FSA/HSA?

Ear plugs are eligible for reimbursement with a Letter of Medical Necessity (LMN) from a physician with a flexible spending account (FSA), health savings account (HSA) or a health reimbursement arrangement (HRA). Ear plugs reimbursement are not eligible with a limited care flexible spending account (LCFSA) or a dependent care flexible spending account (DCFSA).
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To place an order or to get more information, please use this form or call 505.275.PLUG(7584) Dismiss